There is no doubt that eCommerce has skyrocketed nowadays. Even before the onset of the pandemic, eCommerce was already establishing itself as an unstoppable force. But more importantly, eCommerce sales exceeded 10 percent of retail sales in 2019, contributing more than $190 billion to the economy.
Some companies use eCommerce to expand their physical storefront sales, whereas others sell exclusively online. These are two very different business models; however, both can benefit from a fulfillment service.
A fulfillment service relieves entrepreneurs from the burden of storing, packaging, and delivering goods, giving them more time to focus on managing their business.
This article will teach you the top six benefits of using a fulfillment service for your eCommerce business.
What are the benefits of using a Fulfillment Service?
1. Improves Customer Service
Excellent customer service is one of the reasons why a company stands out despite saturated markets. Therefore, it is imperative for a business to follow a strategy that converts paying customers into loyal ones. For example, a fulfillment service may offer 24/7 support via email or phone, allowing easier returns and exchanges. Also, a fulfillment service can offer faster, same-day, or guaranteed delivery dates.
2. Reduces Operational Costs
If an online seller does not ship thousands of items daily, the hassle of managing a warehouse may be more costly and time-consuming than it is worth. A fulfillment service includes warehouses where products are stored and prepared for delivery. More importantly, it comes with a delivery service that ensures the right products are delivered to customers. Also, companies that outsource their fulfillment service pay less for these functions because they operate on a larger scale. When partnering with a network of warehouses, businesses can cut down the time it takes for their customer to receive their goods, which lowers the delivery cost due to being closer to the customer.
3. Improves Accessibility and Expands Reach
Fulfillment centers usually have multiple warehouse locations, making your products more accessible to your customers. As a result, your reach expands even when you are only operating from home.
4. Enhances Focus on Your Business
Even though taking orders, picking out products, packing boxes, and shipping are critical components of an eCommerce business, these tasks can be easily outsourced to a fulfillment service. A growing eCommerce business can devote more time to business operations like customer service, marketing, and strategic planning by outsourcing these tasks to a partner.
5. Offers Easy Scalability
Businesses are growing at an unprecedented pace. We often hear about marketing campaigns that result in massive sales growth or products that appear on popular shows and then have a huge spike in sales afterward. You can stay on top of an influx of orders when using a fulfillment service because their processes are flexible. In addition, they have staff to handle your products when you feel overwhelmed.
6. Provides Simpler Accounting
The problem with self-fulfillment is that you must go through all the stress of computing your company’s expenses. In a business, it is imperative that you know how to control your costs upfront. Working with a fulfillment service allows you to estimate your monthly expenses simply by looking at the fulfillment service’s prices. Knowing that you do not have to deal with dozens of bills is also liberating.
The Takeaway
Partnering with a fulfillment service allows your eCommerce business to sustain unprecedented business growth. It will enable you to pour more energy and time into your business, focus on the more critical details, and be open to the possibility of expanding.
Fulfillment centers have the expertise, technology, and staffing to handle a sudden boost in your sales, so it would be best to benefit from it. With WarehousingIT, we have everything your eCommerce business needs to boost its efficiency. Our nationwide network of over 700 warehouses can make it happen; contact us today to get started.
